SHIPPING & RETURNS
Cancelling an order
If you wish to cancel your order for any reason, please notify us via firstname.lastname@example.org within 48hrs of placing your order. Our items are made to order to prevent waste, any cancellations received after the 48hr window will not be processed as the order may have already been made and shipped. If you receive the item and it is still unwanted, it is your sole responsibility to return it (please see our returns policy), you will receive a full refund for your unwanted items, but no refund for your postage.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Non-returnable items: Gift cards, downloadable software products, some health and personal care items. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) Products with obvious signs of use, or items that have been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: AAA House, Longbeck Road, Marske by the Sea,RedcarTS11 6EZ. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: AAA House, Longbeck Road, Marske by the SeaRedcar, TS11 6EZ. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.