FAQ

Do you have a physical store I can visit?


Hopefully someday, but currently no. All of our products are available to purchase through our online store, one of our stockists, or at one of our stall events. Local orders for drop off delivery can be arranged through online ordering, our fb messenger or our online chat. We do have a physical office, which you are welcome to visit to collect orders or just pop in to have a chat with us, but this is by appointment only, as we are not always there, and we would hate to miss you!




What payment methods do you accept?


We accept debit cards, credit cards, paypal payments and cash. Cash payments are only accepted in person at one of our stall events, or for local delivery order(s). Cash payments are expected in full and only required after receipt of your order. We will never ask for any upfront payment in cash before you receive your product(s).




What are your delivery options?


The following delivery options will be available at checkout:- Small Parcel (Up to 2kg)

  • Royal Mail 1st Class - Aims to deliver your parcel the next working day
  • Cost £5.57
  • Royal Mail 2nd Class - Aims to deliver your parcel by the third working day
  • Cost £3.10
Your available delivery options will depend on the size and weight of your order, but we find most general purchases can be covered under the specifications for small parcel. All delivery options are covered for up to £20 for loss or damage of goods. If you have not received your items, or have received them in a less than desirable state please contact us. Free delivery is available on all orders over £45, and will be sent 2nd Class, regardless of size unless the customer specifically wishes to pay for a faster delivery option. ***Please note that these delivery times do not include processing times*** A delivery drop off service by one of our representatives is available in our local area, and is free of charge. We will deliver your item to your door at a time that is convenient to you in the following areas only:-
  • Lazenby Village
  • Redcar
  • Dormanstown
  • Marske
  • New Marske
  • Saltburn
  • Eston
  • Normanby
  • Loftus
  • Brotton
  • Skelton
***Please note, delivery times for this service could take up to 1 week in busy periods *** Orders can be arranged to be picked up directly from our office, but by appointment only




What are your processing times?


99% of our products are made to order to reduce waste and keep costs low, because of this we need a little extra time to make a quality product, after all, good things come to those who wait, right? e Typically, we aim to have your order processed in 2-3 days

  • Day 1 - Receive Order
  • Day 2 - Make Order and allow time for it to settle/set/cure
  • Day 3 - Post/Deliver order
Once your order is complete you will be notified along with proof of your delivery so you know when to expect it. If you have chosen our local delivery service, you will be contacted to arrange a convenient drop off time. In busy periods please allow up to one week for your order to be processed, in the event of this you will be notified of any delays. Please note our process times can vary greatly depending on product, for example an Ostrich egg lamp will take a lot longer to carve and make than a wax melt, so we are happy to discuss with you processing times for your order, but please always make sure we have as much notice as possible if you are ordering for an upcoming special occasion




If I have a problem or a question, how do I get in touch?


We're very sociable, so if you need to speak to us, we have plenty of ways to get in touch!

  • If you have a problem, or would like to amend/cancel an order, you can reach us by email or phone.
  • If you have any general questions, queries about our products, delivery or processing times, or would just like to give us some feedback, we encourage you to make full use of our contact form.
  • Or if you want to keep in touch in a social capacity, you are more than welcome to join us on our Facebook, twitter, and Instagram pages!
  • We also have a live chat option on our webpage, so if you get lonely, don't be shy, say Hi!
Visit our Contact Page for more information about our contact details, or click on the chat on icon in the corner of your page




How long do your Eco-Melts last for?


Our soy wax does not spoil, but the shelf life of all of our fragrance oils is 12 months, after that the scent will start to diminish. You may still use your wax melt after this time, but please be aware that the fragrance may not be as strong as it was when first bought. All of our wax melts can hold approximately 20hrs of fragrance, but this can differ depending on how the wax melts are burned. For example if using them with a candle in an oil burner, the scent can be more powerful, but burn away quicker. If using an electric burner to melt your wax, these have lower temperatures, so your wax melt may last a lot longer, but the fragrance might not be as strong as you anticipated. Because everybody is different, we recommend adding 1/4 of our melts to your burner and seeing if it has the desired effect, then add more if needed.




I have sensitive skin, which of your soaps do you recommend?


All of them! All of our soaps are made with sensitive skin in mind, and as such we add no known skin irritants. They are all paraben free, sulfate free, dye free and fragrance free! They all come with their own individual benefits and unique shades, depending on the natural ingredients used, but have nothing extra added thats not necessary. Because of this, they come highly recommended by eczema and psoriasis sufferers! You can find out more about our soap ingredients here, or if you have allergies and would like to request a copy of a products MSDS, please use our contact page




I am hosting a craft fair/stall event and I would like to book you as a stall holder, how do I arrange this?


Wow! Awesome! Thank you very much, we're flattered! We always like to make new friends, so if you would like us to sell our products at one of your events, please get in touch via our contact page so that we can arrange something. Please note, we will need at least one month's notice prior to booking (as we do not mass produce) to enable us to make stock, organise transport and advertise your amazing event. As a thank you, you will recieve a 20% discount off all of our store items, that can be spent on the day or at a later time. Or if the event is to raise money for a charity, you will receive a free gift to help raise funds for your chosen cause.




Are you Vegan friendly? Vegeterian friendly? Cruelty free?


Yes, yes and yes! We are against animal testing and as such none of our products or ingredients from any of our suppliers are tested on animals. If they were, we wouldn't use them! From our soaps to our melts, and our cleaning mixtures, every single ingredient is also free from any animal derivatives, making our products suitable for vegans and vegetarians. We also actively try to avoid the use of Palm oil, our African Black soap is currently our only product that has it as an ingredient, in a quantity less than 5% and is 100% RSPO certified sustainable.




Why does my soap have hardened bubbles on it?


These can form during heating and sometimes during stirring to make sure all of the ingredients are dissolved and mixed evenly. Many soap makers have this issue and spray their molds with Isopropyl Alchohol to eradicate it. The reason we don't use this practice is because Isopropyl alcohol or Isopropanol as it is sometimes known, is a harmful unnecessary ingredient found in many skin care products. It contains no nourishing qualities and can cause dry, flaky skin, the exact opposite of what we are trying to achieve with our soaps. Whilst many may argue that a few harmless sprays here and there won't have any impact on the soap, we prefer not to risk it, and instead love and embrace our imperfections.




Why are your prices different online than in person?


All of our products are made to order, so that you get them at the start of their shelf life, not the end. This also reduces wastage dramatically, which helps us keep our costs low, which in turn helps us to keep our prices low. When we take part in stall events, we have to make a large amount of stock in advance, and try to anticipate how many, and which items will sell. If we get this wrong, then we are left with a lot of unused stock that may or may not be able to be sold at a later date, equalling a lot of waste and a huge dent in our budget! To try and avoid this, we sometimes discount the prices of our items on our stalls to encourage them to sell. We actually find this to be very successful, as customers old and new get to try new things at a lower price and then decide for themselves if they think its worth paying the difference when ordering more, and also it encourages our repeat customers to come visit us for a good old sniff and a natter, and grab a bargain!





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Smellifiscent 

AAA House, Office 7

TS11 6EZ

Registered company number 10970266

(England and Wales)